Virtualand at Bugis Plus represents the triumphant return of Singapore's beloved gaming arcade to the Bugis district, strategically located on the 5th floor at 201 Victoria Street, #05-04, directly opposite Golden Village cinema. Since relocating to Bugis Plus in 2017 after the closure of their original Bugis Junction location, Virtualand has re-established itself as a premier destination for arcade gaming enthusiasts. As part of Singapore's most recognized arcade chain operated by TKA Amusement (S) Pte Ltd, Virtualand Bugis Plus continues the brand's legacy that began in 1999, offering cutting-edge gaming experiences in the heart of Singapore's vibrant entertainment district.
The arcade features an impressive collection of the latest video games and simulation machines imported directly from renowned Japanese developers including Konami, Bemani, and Bandai Namco. Gaming enthusiasts can enjoy popular rhythm games like MaiMai Pink Plus, Sound Voltex Exceed Gear, Chunithm, and Taiko no Tatsujin, alongside racing simulators such as Wangan Midnight Maximum Tune 6 and Initial D Zero. With games priced affordably from $0.50 to $2 and arcade cards available for $1, Virtualand offers exceptional value with special promotions like double credits on weekdays. The facility serves as a hub for competitive gaming, hosting tournaments for high-level players and maintaining active social media presence for community updates and new game announcements.
Operating Monday through Thursday from 11:30am-10pm and extended weekend hours until 11pm on Friday-Saturday, Virtualand Bugis Plus accommodates both casual gamers and serious enthusiasts. The arcade's location within Bugis Plus provides easy access via public transportation and benefits from the mall's diverse entertainment offerings, creating a comprehensive leisure destination. Whether seeking to master the latest rhythm games, compete in racing simulators, or enjoy classic arcade experiences with friends, Virtualand Bugis Plus delivers authentic Japanese arcade culture in a modern, welcoming environment that celebrates gaming as both entertainment and competitive sport in Singapore's dynamic Bugis entertainment precinct.
Terrible. Nothing is done despite the numerous complaints against the middle-aged aunty. I felt personally harassed because she stood looming over me in front of me while I played, hence blocking the screen. My friends and I were playing as well, not making a big noise or anything. Despite that, all four of our machines were turned off. If it had been us creating mischief, it would be valid. However, again, none of us were. Anyhow, if nothing is done, I will not hesitate to speak to the higher-ups. What kind of lousy service does Virtualland encompass? This just reflects the level of service one can give in a service sector. Sometimes going to play is a hassle because the aunty doesn't allow the machines to be played. Is this how you want to treat your clients? Your job is simple, yet you don't want to do it. Then let others serve the facility. Don't get a job if you don't want to act employed in the first place.
Kael
Here's the edited review:
"I was trying to make a new card, but I couldn't understand the staff. I gave her 4 dollars in coins, but she only topped me up 3 dollars. What?! And the rhythm game maimai's buttons were terrible. In conclusion, I threw my card away and don't plan to come here again."
Jacky
The female staff was very rude. My card wasn't working on the Wangan machine, and when I asked her about it, she had a bad attitude and just said I couldn't play. She didn't even explain why and how the card works. So, what's the point of all the machines then? For display? There were 16 Wangan machines, and only 8 were taken by people who don't leave. It was a waste of money, and I don't recommend anyone to come here.
Fixon
The young counter staff was very rude and gave attitude, despite my trying to talk nicely. Poor customer service.
Jack Lim
What's the point of having a sign that says you open at 11:30 if you're always going to open late? Especially on Thursday, when a woman in her 30s walked in slowly while being over an hour late. She even spoke with a DGAF attitude when I asked to top up money.
Ivan Lim
The female staff was very rude, even without any slamming. She always stares at you as if you're in the army and complains about slamming the gear, even though shifting gear naturally already produces a click sound. They also just turned off all the machines so that people were unable to play.
Kenneth Ng
A lady in her mid-40s who always wears a ponytail, and a young lady in her 20s, are very rude. I didn't slam the machine, but she decided to just turn off the machine or the card reader. When I went up to her, she claimed I was slamming it and spoiling the gearbox, even though there's a clicking sound every time you shift gears. They also often turn off the card reader for a specific machine, seemingly to reserve it for a mother and daughter who always play and spend a lot of money at the arcade. I would rate 0/5 if possible. I do not recommend others to play here if you wish to play with your friends or enjoy your time, unless the male staff member is on his shift, as he is more understanding.
Fook Kar S.P.F.
Not even worth 1 star! No fighting arcade machines. Better close down! Not like arcades in the 90s to 2000s.
Tommy Dong
Went here with a friend. An old hag locked me out of the Wangan cabinet temporarily, thinking I would slam the wheel because I was wearing a black jacket. My friend experienced similar treatment when she asked why I was unable to input credits. Hope management fires her for unjustified stereotyping and ill treatment of players.
Zong Rui Khor
Terrible customer service, especially from the aunty. She only knows how to lock the Wangan machines, even though we never did anything wrong. And every time we ask her to unlock them, the aunty will always say, 'We don't take care. Don't come to this place. Go to Nex.'
Rio Teo
Terrible customer service. The worker there didn't care at all; he just left me when I asked him. He screamed at me, saying 'WHAT' loudly, and he was saying something in Chinese which I couldn't understand. I felt he discriminated against me, and I feel very sad. So I asked another person; he was also not very good. He didn't tell me where the Initial D was. So I asked yet another person, and he said it's on the 5th floor. This place is terrible. The staff there is terrible. I want to give 0 stars, but I can't.
Wong Evonne
Instructions at the self-top-up weren't clear, and the arcade was dark as hell. The Bean Card is exclusive to each outlet. I topped up $10, but it wasn't credited to my card (Nex). I was told that the credit had been unknowingly claimed by someone who had already left the outlet, and I was refused a refund. What kind of customer management is this? No solutions offered. I would not go to any Virtualand outlet ever again, and I will strongly discourage anyone who intends to spend their time here.
Dee Kai
Horrible customer service and arrogant female staff.
Whenever I shifted to any gear on any Wangan Maximum Tune machines, there was always a click/sound when shifting the gearbox. The female staff would always complain that I was slamming/damaging the gearbox and prohibited me from playing the Wangan machines every time I visited the arcade. They did this by making the card reader unavailable and plainly shouting at me just for sitting at the machine and not playing. Even though I made it clear to them that I would pay the compensation fee of $750 in the event that I broke the gearbox or steering wheel, why then is there a notice on the machine stating we have to pay the compensation fee when you are constantly not letting people play your Wangan machine?
It's simple: we break, we pay.
I do NOT RECOMMEND anyone who wants to play WMMT at this arcade, or who expects the female staff to constantly stare at them or shout at them just for simply shifting the gear "loudly."
They also target specific people who play the arcade games. Stay away from this arcade until they fire both female staff.
Even if I were to put a review here, the management has done little to no effort to remove the arrogant staff from this store in Bugis and allegedly "warned" them after countless bad reviews of this place. But I am putting this here to warn fellow people who are planning to come here. I repeat this one last time: do NOT come here.
I will be writing a complaint to the management via email as well.
Alan Yong
I am a hardcore gamer from the 90s to 2010 and beyond. Formerly, the retro arcade was the best. It had all kinds of fighting games. Now, it totally cannot make it! Do not come here!
Positive Reviews
Keona Meng-En
The maimai machine's buttons are padded, and its screen is quite clean, so it feels very satisfying to play with. It's a very quiet arcade, but I quite enjoy the mood there, and I would come back again.
