Kavita Ramadass
They failed to refund my money, and they keep avoiding my calls and slamming down the phone.
Location: Location Unknown
Quality products and services
The Smell Lab at Bugis+ serves as Singapore's trusted aromatherapy destination, specializing in premium essential oils, reed diffusers, and wellness products designed to elevate lifestyle experiences through the therapeutic power of natural scents and holistic healing approaches. This innovative aromatherapy boutique operates as both retail store and experiential workshop space, offering customers the unique opportunity to create bespoke scented products for aromatherapy, room fragrances, skincare, and body care applications. Located within Bugis+ mall's comprehensive wellness ecosystem, The Smell Lab provides convenient access for aromatherapy enthusiasts, wellness seekers, and individuals interested in natural healing modalities while enjoying comprehensive shopping and entertainment experiences in Singapore's premier cultural district.
The comprehensive product and service portfolio encompasses premium aromatherapy products including essential oil blends, bath essentials, room fragrances, and DIY customization stations where customers can create personalized scented products tailored to individual preferences and therapeutic needs. The Smell Lab specializes in conducting educational workshops for individuals and groups, including corporate team-building programs that combine wellness education with hands-on aromatherapy creation experiences. The store's expertise includes both ready-made wellness products that provide immediate therapeutic benefits and comprehensive consultation services that help customers understand aromatherapy principles, essential oil properties, and safe application methods for various wellness and lifestyle enhancement goals.
Operating daily from 11:00am to 9:30pm at 201 Victoria Street with additional convenience through foodpanda delivery services, The Smell Lab provides flexible access to aromatherapy products and services that accommodate diverse customer schedules and wellness needs. The store's strategic location within Bugis+ mall ensures excellent connectivity via Bugis MRT station and integration with Singapore's most dynamic shopping and cultural district, making natural wellness accessible to local residents and international visitors. With its commitment to premium aromatherapy education, natural wellness solutions, and personalized customer experiences, The Smell Lab continues to serve Singapore's growing interest in holistic health practices while contributing to the diverse wellness offerings that make Bugis+ a comprehensive destination for lifestyle enhancement and natural healing exploration.
Based on 8 reviews
Out of 119 shops
Not enough ratings
Kavita Ramadass
They failed to refund my money, and they keep avoiding my calls and slamming down the phone.
Jeremy Tan
Staff is forever missing from this store! I've been standing here for 15-20 minutes, and no staff member is even here.
Jason Soh
Bought a diffuser on November 2, 2024. After a week, the machine stopped turning on. I brought it back to the shop, and the sales staff asked me to leave it so she could test it. After two days, I came back, and she asked me to take it home to test again. Now, after three weeks (December 5, 2024), the same issue has arisen: the machine still can't turn on! This is quite an expensive machine, but the quality isn't very good. I hope they will replace it with a new one. I don't want to come back for repairs every month!
Aina Jaafar
I am very happy with peppermint essence.
Ang Jun Yun
Great customer service. The staff was very friendly and helpful. They even remembered us when we visited after a long time.
Dennis
It's not bad at all.
Rebecca Teo
Excellent customer service. Product knowledge was spectacular; they were able to recommend scents I liked and could answer all queries regarding the scents. Good memory!
Evan Chan
I’ve walked past The Smell Lab (Bugis+) many times but finally decided to pop in, and I’m glad I did! The store smells amazing and has a great range of aromatherapy and bath products. Anisa was very approachable and knowledgeable. She patiently explained the different products and gave helpful recommendations without being pushy, which I really appreciated. I picked up a Lemongrass shower gel and room spray (I’m a big fan of lemongrass!) and also got a Green Tea hand cream for myself. For a friend’s birthday, I bought a gift set that was beautifully wrapped — super convenient since I didn’t have to do any wrapping. I also liked that I could choose the scents for the soy candle and room spray in the set. It’s always a bonus when I get to support a local brand while picking up thoughtful gifts!
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