Location: Level 3, Unit Number #03-02/03/04
Quality products and services
OWNDAYS Bugis at Bugis+ represents Japan's leading eyewear innovation, offering high-quality, fashionable glasses and sunglasses at transparent pricing with industry-leading 20-minute service that revolutionizes the traditional eyewear shopping experience. This comprehensive optical destination operates as part of Singapore's 31-location network, serving customers who demand superior optical quality, contemporary design aesthetics, and efficient service delivery that respects busy urban lifestyles. Located on Level 3 at units 02-04 within Bugis+ mall's diverse retail ecosystem, OWNDAYS provides convenient access to professional eye care and premium eyewear solutions while offering comprehensive shopping and entertainment experiences in Singapore's premier cultural district and transportation hub.
The extensive product selection encompasses over 1,500 stylish eyewear options priced transparently from 8 to 98, including high-index aspheric lenses at no additional cost, contemporary frame designs that reflect current global fashion trends, specialized sunglasses for UV protection and style enhancement, and comprehensive optical solutions that cater to diverse vision correction needs and aesthetic preferences. OWNDAYS specializes in providing rapid service delivery through efficient processes that ensure glasses are ready within 20 minutes of payment, free comprehensive eye examinations conducted by qualified opticians, ongoing maintenance and repair services that extend eyewear longevity, and lens replacement options that accommodate prescription changes and lifestyle requirements. The brand's commitment to combining Japanese design excellence with accessible pricing ensures customers receive premium optical experiences without traditional industry markups or extended waiting periods.
Operating daily from 11:00am to 10:00pm with comprehensive optical services and warranty support, OWNDAYS Bugis provides professional eye care consultations, frame fitting expertise, and personalized recommendations that ensure optimal vision correction and comfort for Singapore's diverse community. The store's strategic location offers excellent connectivity via Bugis MRT station and integration with Singapore's most dynamic shopping district, making premium Japanese eyewear accessible to local residents, expatriate professionals, and international visitors. With its commitment to Japanese design innovation, transparent pricing, rapid service delivery, and professional optical expertise, OWNDAYS continues to serve Singapore's vision care needs while contributing to the diverse healthcare and lifestyle offerings that make Bugis+ a comprehensive destination for wellness, style, and personal care services that combine convenience with quality excellence.
Based on 15 reviews
Out of 119 shops
Not enough ratings
Wong Chee Tat
As many **reviews** suggested, this female employee Chloe is extremely rude and unprofessional. I **can't** believe that in 2025, this kind of service standard still **exists**.
Xanden
It's all false advertising, guys! We feel misled by your promotions, Owndays. If the glass cleanser and cloth are only available to customers who make a purchase on the same day, then please be clear about that in your promotions. Telling people that they just need to follow your social media accounts to receive the free gifts is misleading. We did receive the items, but left your store on April 13 around 9 PM feeling unappreciated due to the attitude of your staff. On top of that, we felt nauseated by the strong smell of cigarette smoke coming from your visibly unhappy staff. It was an unpleasant experience, and unfortunately, we’ve decided not to return for future purchases.
Wei Wang
Terrible experience. Avoid this OWNDAYS Bugis+ outlet. I went to collect my glasses after waiting 7 days—only to find out they were ready all along, but no one informed me. The staff at the store, especially a female employee named **Chloe**, was rude and unprofessional throughout. She kept pushing me to upgrade my lenses to the $258 blue light filter type, even though I clearly said I wanted the $110 basic ones. When I refused, she gave me a display set without informing me in advance that it was not new. The glasses were full of fingerprints, and when I asked her to clean them, she refused. What shocked me most was that she stopped me from leaving the store simply because I had left a negative review. She repeatedly questioned me, refused to admit any fault, and even said, “CCTV shows I did nothing wrong.” She didn't even offer a glasses pouch; I had to carry the box in my hands. In contrast, a male staff member apologized immediately, but Chloe remained defensive and unrepentant. 👎 Poor service, limited stock, zero accountability. 🚩 If you don’t want to be pressured into upgrades or treated rudely, stay away from this branch.
Elaine
I had a very disappointing experience with Chloe. She was extremely unfriendly and refused to provide the originally agreed-upon test service. Not only was she unprofessional and rude, but she also lost her temper and used inappropriate language. She then demanded additional payment for other tasks, which was not part of the original arrangement. I do not recommend her services at all.
Grace Chan
The service I received from Chloe was terrible. She was not friendly or helpful. She kept suggesting I add on extra items and pay more. When I said no, her attitude changed right away. She became cold, rude, and unprofessional. It felt like she didn’t want to serve me anymore just because I didn’t want to spend more money. To be fair, the other staff were polite and helpful. It was only Chloe who gave me this kind of bad attitude. That’s why it was even more disappointing. I know they are capable of good service, but she clearly didn’t care. Honestly, I believe many of the 5-star reviews are fake or not accurate. The way Chloe treated me doesn’t match the positive things people say online. If you only read the reviews, you might expect amazing service, but when you visit, it can be a very different experience. This is my honest experience. I hope it helps others. If you're thinking of going to this shop, don’t trust the reviews completely, go and see for yourself first.
Jensen
Good experience with them, and they could be one of the few shops with great discounts.
Nithya
I had a wonderful experience here. The staff was incredibly friendly and helpful, making the whole process smooth and enjoyable. I truly appreciated their attentive service and care. It's clear they go above and beyond to ensure customers are satisfied. I’ll definitely be coming back and highly recommend this place to anyone in need of new eyewear. Keep up the fantastic work!
Martha Tara Lee
I want to thank Owndays and staff member Amos for helping turn my lousy day of losing my own pair of glasses on the bus into one of acceptance, relief, and gratitude. He was patient, reassuring, and helped me get the cheapest pairs (with a discount for two) because I had lost two pairs in two years (or was it even shorter). I am glad they still have my records, and I was VERY appreciative that he was happy for me that my eyesight had only increased by 25 degrees per eye in two years. They are really professional and kind. I got my two pairs within 20 minutes, and the service was so fast that I wasn't even looking at my watch. I recommend lah!
Jay
I went to a couple of Owndays outlets to have specs made for my family. The Bugis+ outlet offers the best service, thanks to Ms Chloe Leong. She gave a very sound diagnosis and great advice. What wowed me was that I was very uncomfortable with the progressive lenses I had made. Patiently, she explained the various options (such as adapting to the 'floating effect' for first-time progressive lens wearers, or splitting into individual pairs of single-vision lenses instead). She gave recommendations and explained the differences between the available frame choices. I highly recommend looking for Ms Chloe Leong at Bugis+. She is very professional, patient, and knowledgeable.
Saffy
Chloe at the Bugis+ Owndays Store was very kind, providing professional consultation while introducing eyeglass items and assisting with my eye prescription. I also appreciated her patience in her customer service.
Harrison Ng
Shoutout to a staff named Ken. I didn't notice that this outlet closed at 9pm. I arrived around half past 8 pm and was told by another staff member that I would need to collect another day since they closed by 9pm. However, customer-satisfaction-oriented Ken went the extra mile to ensure I got it without having to go for another trip. I appreciate the extra mile and kind gesture from Ken.
Johnny Johnny, Yes Ah Pa!
Before my visit to the Bugis outlet, I admit I was a little apprehensive, having seen some recent Google reviews mentioning rude staff. However, my experience couldn't have been more different! I went in to purchase new glasses with transition lenses. A lady named Chloe served me, and from the moment we began, she was incredibly patient and professional. Even when I mentioned I might not make a purchase that day, she remained consistently helpful and positive as I took my time selecting frames. Her exceptional customer service and warm demeanour ultimately convinced me to make my purchase on the spot. I walked out with a fantastic pair of lightweight titanium specs and my new transition lenses, all thanks to Chloe. I'm not sure if there's more than one Chloe at this outlet, but the one who assisted me truly exemplified outstanding customer service. She turned what I expected to be a tricky visit into a delightful and successful shopping experience.
Darren Lau
Excellent customer service from Silvia who was very patient during the eye testing and ensured the prescription was comfortable for my eyes. She also gave recommendations on what type of design suits my face. Compared to Lenskart, the service provided was definitely better and more efficient.
Chloe Tan
I just went to Owndays to get a new frame and lenses for my glasses. It was one of the best experiences, as the staff were not only helpful but also knowledgeable! I am especially grateful for Chloe, as she was patient with me while I took a while to decide on what I wanted and gave great advice on what lenses I should use to protect my eyesight.
Derek
Kenshin Loke was extremely helpful when my new glasses had alignment issues. He went above and beyond to provide excellent after-sales service! I highly recommend this store and him!
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