Darren Theng
So rude... If you don't want to sell your stuff, just close the store.
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The Toy Or Game shop front displays video games, consoles, and plush toys.
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Toy Or Game
Retail
Toys & Games
Location: Level 05, Unit Number #05-04
Quality products and services
Services
In-store pick-up for online orders
Offers delivery
TOG (Toy Or Game) at Bugis Plus serves as Singapore's premier destination for gaming enthusiasts and collectors, operating as the largest retail chain specializing in video games and collectible figures across multiple platforms. Located on levels 5-6 of Bugis Plus, this flagship store caters to passionate gamers and anime enthusiasts with an extensive inventory spanning current-generation consoles, retro gaming systems, and exclusive merchandise from beloved franchises. The store has established itself as a central hub for Singapore's gaming community, offering everything from the latest PlayStation, Xbox, and Nintendo releases to rare collectibles and limited-edition items that appeal to dedicated collectors and casual gamers alike.
The store's impressive product range encompasses video games for PC, PlayStation 4/5, Xbox Series, Nintendo Switch, and classic retro systems, alongside an extensive collection of action figures and merchandise from renowned brands including Aniplex, Bandai, Banpresto, Beast Kingdom, Funko, Good Smile Company, and Hot Toys. TOG specializes in trading card games featuring popular titles like Magic: The Gathering, Yu-Gi-Oh, Pokemon, and Cardfight Vanguard, creating a comprehensive entertainment ecosystem under one roof. Their merchandise selection includes anime-related items, gaming accessories, and hobby-related products that cater to diverse interests within the gaming and collector communities. The store regularly updates its inventory with preorders and limited-time exclusive releases, ensuring customers have access to the newest and most sought-after items in the gaming and collectibles market.
Strategically positioned at Bugis Plus, 201 Victoria Street #05-04/05/06, TOG operates daily from 11:30am to 9:30pm with convenient access via Bugis MRT station's direct mall connection. The store can be reached at 6634 2637 for product inquiries, stock availability, and preorder information. TOG also maintains a strong online presence at toyorgame.com.sg and active social media channels where customers can stay updated on new arrivals, special promotions, and exclusive deals. The Bugis Plus location offers excellent accessibility with multiple transport options including MRT, bus connections, and nearby parking facilities, making it a convenient destination for gaming enthusiasts throughout Singapore to explore the latest in gaming and collectible entertainment.
Operating Hours
Closed
Opens in 10h 0m
Monday
11 AM - 9 PM
Tuesday
11 AM - 9 PM
Wednesday
(Today)
11 AM - 9 PM
Thursday
11 AM - 9 PM
Friday
11 AM - 9 PM
Saturday
11:30 AM - 9 PM
Sunday
11 AM - 9 PM
Overall Rating
2.9
/
5
Based on 15 reviews
Mall Ranking
#96
Out of 119 shops
Category Ranking
Not enough ratings
Negative Reviews
Ezam
NO INTEGRITY!!! Went there on 28/07/2024 and saw a really good Ichiban Kuji sheet, so my brother and I decided to buy the remaining 9 tickets. After we paid and were about to leave, my brother decided to check if the items were correct in the bag. Turned out we were missing 1 item, which was a small acrylic stand prize. When we confronted the staff, they said that they might have accidentally given out extras to other customers. In the end, the staff's solution was to give me the prize that I was missing out on, but from a staff member's own personal collection. Even though we got what we bought, that's not the main issue. The main issue was that the staff who helped us to take out all the prizes and checked whether everything was correct knew something was wrong, but didn't inform us immediately until we checked the bag ourselves. How did I know that the staff already knew something was wrong? When my brother and I were checking the bag, I turned back and saw that the staff member was talking to another staff member while looking at us. (Can't be a coincidence, right?)
Alex Chok
Really bad customer service and extremely rude employees. It was a bit late (8:50 PM); the store closes at 9 PM. My friend and I were scrolling through the Ichiban Kuji when this employee suddenly closed the store while we were inside. We were still clueless about this and kept browsing through the Ichiban Kuji. Afterwards, he started banging on the table as if he was playing drums like a maniac to alert us that the store had closed. However, it states that the store closes at 9 PM. Perhaps they should change the closing time, and they could've at least told us that the store was closing.
Leon Yan Kit
Bad buying experience from this store. A guy with black hair and specs had a bad attitude. I asked what the difference was between this product and that one. All he answered me was, "That one is better" (with an unhappy face). I asked again, "But that one is more expensive." He still gave me the same answer. If that's his answer, why would I bother asking what the difference was? This is the second time I've encountered this.
S.S. Elite Gamers
At 11:30 AM today, October 7, 2024, my friends and I entered the arcade to ask if we were able to play despite being in uniform, just to try our luck. To our dismay, a certain staff member was EXTREMELY disrespectful. I quote everything she said: “Hey! Get Out! No school uniform!” She was extremely rude and very unkind. I highly despise this kind of behavior, especially considering her being quite young. At the very least, she could have been polite and come up to us to say we couldn't be there because we were in school uniform. This behavior actually pissed me off so much. Never come when that specific staff member is here; she is very short and has a bad attitude.
Kenny Lam
Poor attitude from a male staff member with spectacles. I asked for the differences between headsets, and his reply was, “the other one better lor.” Such an unpleasant experience! Management should look into this issue. This is not the first time I’ve encountered such ‘good service’ from this outlet. I hope your shop can last long with staff like this.
Chris Png
Did not appreciate having your male staff staring at and following me as I looked around. I had to approach your staff to confront them because they were making me feel uncomfortable. If you are concerned about your customers stealing your very expensive 30-50 SGD goods, perhaps you could use your CCTV system to monitor instead :)
Positive Reviews
Zhi Pei Lin
Known as Comic Connection in the good old days. Now focusing on cards, games, and kuji.
Tina Tan
The choices of figurines here are many, and I am spoiled for choice! I will definitely come back here again.
Pat Ong
Very helpful staff who went out of the way to assist my requests. Kudos for the great service!
Khermes
Quite a huge selection of games and consoles available, ranging from new to used. Especially if you game on PlayStation, this is the store for you to check out. Located at Level 5 of Bugis+, it's a pretty big store and hard to miss.
Tiffany Boo
Went to this arcade to play the washing machine tap tap song game. It's very fun, and they have a one-for-one deal on songs on weekdays (ask the staff what that means, but basically it makes it cheaper)! Come at 11:30 to play; otherwise, it will get crowded with all the pros who are practicing hard to beat the machine. Don't say I didn't warn you!
Cindy
I purchased an Oshi no Ko bath towel today. The person who served me at the counter was somewhat rude. I asked him how to use the capsule machines outside, and he answered me bluntly, because he didn't understand what I was saying. Great quality of products, but the service today was poor.
Fei Yeo
Cool vibe and helpful staff.
Sarah Pillay
This place was amazing!! Highly recommended, and the sales staff were very helpful. 😽
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