Wei Lian Tay
Uninterested staff.
Welcome to Bugis+! Latest News
A display window showcasing Samsonite bags and lifestyle imagery.
1 / 20
A display window sho...
Interior view of a S...
A shopping mall inte...
A view of a cafe and...
The entrance of a Sa...
The exterior of a Un...
Yellow and black lug...
Samsonite store inte...
The Samsonite store...
A display of phone c...
Interior of a Samson...
The entrance of a Sa...
People walking past...
The entrance of a Sa...
A wall display annou...
The entrance of a Sa...
A shopping mall inte...
The entrance of a Sa...
Interior view of a s...
A striking view look...
Samsonite - Bugis
Retail
Travel & Luggage
Location: Level 1, Unit Number #01-18
Quality products and services
Services
In-store pick-up for online orders
Samsonite at Bugis+ represents the global leader in premium luggage and travel accessories, offering innovative, durable travel solutions that have defined professional and leisure travel for over a century. This flagship "House of Samsonite" store operates within Bugis+ mall's comprehensive retail ecosystem, serving international travelers, business professionals, and adventure seekers who demand superior quality, innovative design, and reliable protection for their valuable possessions during domestic and international journeys. Located within one of Singapore's most accessible and culturally dynamic shopping destinations, Samsonite provides convenient access to world-class travel gear while offering comprehensive shopping and entertainment experiences in Singapore's premier cultural district and transportation hub.
The extensive product selection encompasses premium suitcases featuring advanced materials and engineering, versatile travel bags for various trip durations and purposes, professional backpacks designed for business and leisure applications, specialized carrying cases for electronics and laptops, and innovative travel accessories that enhance journey comfort and organization efficiency. Samsonite specializes in combining cutting-edge materials science with ergonomic design principles, ensuring products deliver exceptional durability while maintaining lightweight portability that meets modern travel requirements. The store's inventory includes collections that serve diverse travel styles, from ultra-light carry-on luggage for frequent business travelers to robust hard-shell cases for adventure tourism and family vacations requiring maximum protection and storage capacity.
Operating with flexible hours Monday through Sunday at 201 Victoria Street Level 1, Samsonite provides expert travel consultation services that help customers select appropriate luggage solutions based on travel frequency, destination requirements, and personal style preferences. The store's strategic location offers excellent connectivity via Bugis MRT station and seamless integration with Singapore's comprehensive transportation network, making it ideal for travelers preparing for international departures or seeking reliable luggage solutions. With its commitment to innovation, durability, and customer satisfaction, Samsonite continues to serve Singapore's dynamic travel community while contributing to the diverse lifestyle retail offerings that make Bugis+ a comprehensive destination for travel preparation, professional equipment, and international lifestyle enhancement.
Operating Hours
Closed
Opens in 6h 57m
Monday
11 AM - 9 PM
Tuesday
11 AM - 9 PM
Wednesday
(Today)
11 AM - 9 PM
Thursday
11 AM - 9 PM
Friday
11 AM - 9 PM
Saturday
11 AM - 9 PM
Sunday
11 AM - 9 PM
Overall Rating
2.8
/
5
Based on 14 reviews
Mall Ranking
#98
Out of 119 shops
Category Ranking
Not enough ratings
Negative Reviews
Sara Yeoh
Very bad. I called their outlets' direct number, but no one answered the phone, even at Plaza Singapura & Bugis. Guess they're not interested in doing business?
Alton Derrick
Very bad customer service. My wife and I were in the shop for a good 10 minutes and received no help from her at all. Questions we asked were met with disinterested, short answers. We wanted to get a few bags but in the end decided against it. Product range is good if you don't mind getting offended while spending your money.
Jacky Yap
Rarely post reviews. But please, anyone coming here expecting someone to serve you, go elsewhere. It will be much more cost-effective to hire a security guard. I have to check out all the bags myself, and all your sales staff did was ask me "masters or nets." Seriously?! Not trying to be difficult, but there's really a large room for improvement!
Renuka Sakthiwan
The salesperson's phone had higher priority than customers. Even after five minutes, she wasn't interested to ask if we needed any help or advice. Actually, we wanted to buy a bag there. But she changed our minds. We went to another shop.
Ho Jolene
Horrible service. The sales assistant's attitude at the start was very rash and hasty, as if she wanted us to quickly buy and get out. When we decided to buy the Karissa business bag, the sales assistant sprayed WD-40 (oil-based) onto the zippers without telling us and stained the bag (cloth material). The bag was a solid color, so the stain was very obvious. We were unable to clean it off with wet wipes, so we asked her if it could be cleaned off with some equipment in the shop. However, she proceeded to say, "It's like that! No need to clean it. Everyone sprays it like this; it will just wash off." She refused to give us a new bag from stock. I didn't take a photo, but the stains were quite blotchy, and oil-based stains are very difficult to remove with water. She insisted that we take the bag with the stains, further asserting that it could be washed off easily. Luckily, we hadn't paid and decided to leave.
Si Foo
Customer service seriously needs improvement. There was only one "cashier/security guard" staff member, an Indian guy, who just minded his own business... really so busy? He had zero knowledge of products, and when asked whether non-display sets were available, he just rambled about how busy he was because the stock had arrived today... but there were no other customers in the store! The store only closes at 9:30 PM on a Saturday night, but he started drawing the sliding doors at 9:15 PM and made me squeeze out with the bag I bought through the small gap. Otherwise, there was a wide range of products available, some on offer. I would not have bought if not for the quality/brand name of Samsonite. Please seriously rethink improving your customer service!
Positive Reviews
Jefri Yap
Helpful staff.
Shankar Raju
The service could be better.
Rajat Kumar
Absolutely wonderful service. The staff is exceptionally helpful. Thank you for helping us with the purchase of the wonderful luggage bag.
Teddy
In 2021, I came to this Bugis Samsonite shop. The sales associate was very friendly and helpful, even for a sales item. I believe this will change the minds of those who left previous comments. Thanks for the good service. Keep it up! 💜
Jessica Wu
Very good sales lady today. She was extremely helpful and patient. She helped me select the right luggage, and she also doesn't bother you if you don't want help.
Nikki Koh
The polite staff (a young man) spent some time finding a new piece for me.
Yu Long
Suki is really patient and helpful. She even called me to let me know my **Samsonite** voucher came in and I can use it in store. **This is** really great service.
Write a Review
Photo Gallery
20 photos