Had my BIAB replaced by Zoey and Daisy, both very fast and friendly. Lovely experience!!
Raina Lawson
1
Very disappointing experience with poor customer service and excessive hard selling. Half of my session was spent listening to aggressive upselling. I clearly mentioned that I had no budget due to my upcoming wedding, yet they kept insisting I use Atome.
I even remember how, after losing my job a few months ago, they still pressured me to buy a package, disregarding my concerns about not being able to afford it.
It felt like they didn’t genuinely care about my situation—just about making a sale. I understand businesses need revenue, but this approach is completely unacceptable. I left feeling very uncomfortable and disappointed.
Narmadha M
5
It was a good experience having my pedicure done at Nail Palace, Bugis. Ksi and Joe were friendly and nice.
Leona Bok
5
Erlienda and Ksi gave me an amazing mani-pedi and did a fantastic job! If I come back to Singapore, I will visit them again 😊 …
Vina Gupta
1
Too much upselling. Even for a classic pedicure, they quoted $95. When I inquired why it was so high, they replied, "We are giving you a special pedicure." Well, what's special? Nothing much. They just mentioned they would take out the dead skin. Well, isn't that included in a classic pedicure? I still ended up paying $75, which is pretty high for a pedicure. It was a bad decision to visit this place. I should have visited some other place instead.
Bay Bay
1
I regretted that I didn't read the reviews before I went to this shop. I felt very uncomfortable with the pedicurist who kept offering me services I didn't want, which were so expensive. During the session, she kept offering them until I made the payment. For what I paid, unfortunately, I got nothing much for the service, which she managed to upgrade to a more expensive service.
Heng Bo
2
I came in with long extensions that were falling apart because I am a very clumsy person and was looking for a nearby but professional place to get them removed. I had gone to Nail Palace once before, and it was okay, so I decided to come again just for the removal.
Two people worked on me, one on my right hand and the other on my left. Both were good and gentle on my broken nails. But as soon as I was nearly done, one of them kept upselling their services and membership. I said no approximately 10 times because I was on a low budget but desperately needed these nails removed. They didn't care about my situation and just kept desperately upselling their services.
As soon as I was about to pay my original price ($73), they brought in their manager to help them upsell to me. I know the other customer was looking at me, knowing it was her turn next, lol. But yeah, don't come; they keep asking you to pay more and more. I think all their other outlets are also like this, not just Bugis+, lol. Thanks for the removal, but not for caring about my financial situation.
Haridas S
1
As others who scored low have mentioned, the hard sell was so off-putting I was tempted to just leave mid-session. How many times did I have to say NO before they stopped? Staff were nice, but I wasn't sure if their niceness was genuine – were they just trying to get me to fork out more for treatments and membership, or were they genuinely providing good customer service? I had to say no 6 times! I thought it was going to be a place to have my feet pampered and relax, but all it gave me was anxiety.
Gaby Pang
5
Popped by for a quick nail refresh today. Very satisfied with Ksi’s recommendation for nail colour and style. I appreciated that she was patient, detailed, accommodating my requests, and most importantly, respected me when I said no to additional products I didn’t want.
Nail Palace is on the pricier side, but the cleanliness and service make it worth it. They use clean cloths and still offer soak-offs. Overall, still a comfortable and hygienic experience, if you’re picky but can manage the hard selling.
As a PSA, I’ve observed some videos on the TV showing ‘callous removal’ (before and after shots) but they appear to be warts instead of callouses. Would highly recommend visiting a doctor/dermatologist instead of a nail tech for wart removal, as warts are viral and can spread, and there are safe ways to remove them from the root cause.
Chong Siew Peng
5
I came here today for a manicure and was very satisfied. The manicurists are very friendly and were lovely to chat with. They did a very nice and pretty job on my nails. I'm going to rate 9/10 for the service. The shop is very clean and also very hygienic. They did my nails very fast. I recommend this shop to everyone!