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Rating Summary

3.1

15 reviews

5
73%
4
87%
3
100%
2
87%
1
73%

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Reviews for LiHO TEA Bugis

Gear Oli Cafe

Gear Oli Cafe

5

Always good BBT. This time, though, the staff told me about a HiHO membership, and I got a 1 for 1 deal. Great deal! Thanks a million, guys! Highly recommend the Poppin Mint Shake – super good!

Jenn

Jenn

2

Very bad and dirty environment. Look at the dust. At least LiHO staff should clean it or complain to the mall staff so they clean it. The amount of dust has been there for months or years, never cleaned?

Mondy Li

Mondy Li

1

Not sure why they need 12 minutes for an earl grey milk tea, which I'm sure is a drink that's already prepared beforehand (though other reviews suggest they've improved their waiting time, it's still much longer than other outlets). The standard of the drink is also not worth the price. Aside from the cashier, the rest of the staff seems very confused. I was standing there watching them preparing other orders while waiting for mine, not sure why each of them has to repeatedly re-read the label on the same cup so many times before proceeding with each step. You can see staff holding labeled empty cups wandering, unsure where to get the ingredients they need. One of the girls doesn't even know where the syrup is, and I saw her walking back and forth twice just for the syrup, then spending another 20 seconds to re-read the label to confirm which cup the syrup belongs to. The workflow at the station is not delegated properly; you can see staff crowding in front of one tank of drinks or the ice, waiting to fill the orders they are making. Completed orders are also piling up at the collection point as staff do not call out numbers immediately, but instead proceed to make the next order. Please train your staff, and please standardize your drinks, as the taste also differs from other outlets.

Huang Xiong

Huang Xiong

3

Bugis+ is one of the best meeting places for friends in central Singapore. But avoid peak hours, as the mall can get pretty crowded. LiHo Tea has refreshing drinks in hot and humid Singapore. We were happy to get seats to enjoy our tea.

Jasper Tan

Jasper Tan

5

Great experience here! Staff was super friendly despite the busy environment and small outlet. Great initiative by Liho for mobile ordering, which saved so much time instead of waiting in the super long queue!

Jason Leong

Jason Leong

1

Ordered a large lychee milk tea with white pearl. First time ordering from this outlet. Not the usual order we get. Three-quarters of the cup was all ice; there was hardly any milk tea, which was diluted, and very little pearl. Really not the norm we get from other outlets. Disappointing and definitely not worth the $4.70 for a cup that was three-quarters full of ice.

Jessa

Jessa

1

I bought avocado fresh milk with pearl, 50% sugar. It's extremely diluted, and the staff at the store tried to cover it up by using an opaque cup instead of the regular one. It tastes like plain water with milk and avocado, as if it had 0% sugar. Extremely disappointed by this standard and dishonesty.

Mark Ho

Mark Ho

5

Lychee Rose Coconut Slush ❤️, a perfect reflection of the general mood today as the June holidays have begun 🥳. The atmosphere felt alive all over Bugis, and LiHo was no exception to the buzz ⭐️. I need to commend Joel and crew for continually taking orders with a pleasant attitude ✅ despite the constant influx of customers! Everything seems efficient and seamless, which led to everyone getting their bubble teas quickly and accurately too 🤍. Awesome!

Cheng Hui Low

Cheng Hui Low

1

I bought a golden avocado, which I usually enjoy and never goes wrong, until today at this outlet. It tasted super diluted at first sip, so I requested the staff to redo it. However, they just added more ice to my original drink! They then redid my drink a third time, but it still tasted super diluted...

Loh Lam

Loh Lam

2

Came here looking to get a quick drink after dinner, but ended up waiting 30 minutes for our drinks. We also got chased out of the seating area at 9:45 PM, even before our order number was called. Not cool. I understand you close at 10 PM, but it’s not nice to chase your paying customers out before their drinks even arrive. Especially before you officially close for the night. Maybe stop taking orders earlier if you can't fulfill them in time.