Thank you, JingJing, for the awesome service and for doing the bears for my children! Thanks for being extremely patient and entertaining the kids. The bears are so well-done!
S.J. Koh
5
I've been to HDL many times, but never had such top-notch service. Special shoutout to Junge, who was really attentive, constantly checking in on us and pouring our drinks. When we were done eating, he still brought us fruits and nuts voluntarily, without us even requesting. I felt so pampered. Thanks for the great dining experience!
Siti Sabrina
5
兰兰 was very attentive and courteous while serving us. She made our dinner very smooth and served us well. We came to celebrate my mother’s birthday, and she brought out a cake, serving it to us right as we finished eating. The timing was excellent! I would definitely come back to this Haidilao outlet.
Jian Yong
4
Booked a room at Haidilao for a celebration. As expected, the service staff was friendly and the ingredients were fresh, consistent with other outlets. However, it took them about 30 minutes to fulfill our alcohol order. The staff went back and forth to inform us twice that the alcohol we selected was out of stock. Oddly, every alcoholic beverage we tried to choose seemed to be unavailable. We eventually settled for a bottle of red wine (the only one they could find), which came with a lot of sediment.
Diana Wijaya
5
Before I continued my journey back to Switzerland, I caught up with best friends, and they took me to HDL. This was my first visit to HDL, and I have one word for HDL Bugis+: 'AWESOME SERVICE'. Especially, Rita. Her service was absolutely out of this world 👍👍👍👍. She and her team made us leave HDL with happiness, tears, and unforgettable memories. (Rita and her team sang a song for me, 'Peng Yu (friend)'). My friends and I were so touched, and we teared up with happiness. I will definitely be back at HDL Bugis+ (and bring my husband) when we visit Singapore next time.
To Rita, thank you so much for your AWESOME service👍👍👍👍
Su Yu Wei
5
Excellent service by Junge! He was meticulous the whole night, making sure we were well fed, comfortable, and he even brought us nuts to complement our alcoholic drinks. Thanks, Junge, for making our night awesome! 💯
Chloe Wong
5
As first-timers to Hai Di Lao, we were blown away by the overstimulating atmosphere and constant activity. The endless birthday celebrations, the staff's hospitality, and the skills honed and crafted by each individual staff member are truly commendable. Kudos to Jia Hui, our waitstaff, for being so affable, making us feel so warm, like family. As we were clueless about our orders, he guided us through the menu and constantly checked in on us to ensure we enjoyed our meal thoroughly. We are officially converted to HDL Hotpot now!
Janelle Chin
5
Had a superb and amazing experience dining here! The service was AMAZING!!!!! The waitress Rita provided excellent service to my friends and me, and she had such an adorable personality! There was also a 变脸 (face-changing) performance, and the performer came all the way from China! 🤩 We also took a few pictures with the performer. Do come here for the service!!!!!! ❤️☺️✨️ Thanks to Xiu Xiu for the fun memory game and the prizes!! 🥰
Evan Ong
5
We are deeply impressed by Ms. 刘颖's service during our dining experience. It was one of the best experiences we've had across all the outlets we've visited. Great food, great atmosphere, and especially wonderful service provided by Ms. 刘颖. We will definitely come back again!
A. Kutty
5
I was really amazed by the service at Haidilao here. They were very friendly and kind. I don't know the name of the person who served my table, but he was very kind and patient in serving my fussy children. After I finished eating, a kind female waiter gave me a 20% voucher for my next visit. She was very kind and had a warm smile. I was then very surprised when, just as I was leaving Haidilao, one of the workers in a suit approached me and gave me a duck gun as a gift. I am very grateful to these three Haidilao workers, and I apologize for not knowing their names.