Niko姐 has taken such good care of us every visit, and the staff are efficient in ensuring that the environment is neat and tidy throughout our visit. We love eating here, having enjoyed the many different special stations and activities here :) Progress is more important than perfection, and when there were unpleasant experiences when they first opened, they were open to feedback and have always improved, assuring us that it's a safe space to continue returning to. Thanks Niko and Yumi (nail artist from 2024), you've made our day many times!
Chua Huiming
5
My friend and I had such a wonderful dining experience here. The staff were welcoming and helpful with recommendations. Every dish was full of flavor and beautifully presented. You can tell the ingredients are fresh and prepared with care. The ambiance was relaxing—great for a date night or dinner with friends. Definitely one of the best meals I’ve had lately!
Ng Tze
5
24 July 2025 | Table 22
I had an amazing experience today at Haidilao Bugis, and I just have to compliment the fantastic service and vibrant atmosphere.
A huge shoutout to Liu Ying, who served us at table 22. She was warm, attentive, and made sure our dining experience was smooth and enjoyable from start to finish. Every detail was taken care of with a smile.
Also, heartfelt thanks to Wei Wei, who assisted us at the holding area like a true professional. She went above and beyond when the nail service staff weren’t around. My partner wanted to do her nails, and Wei Wei stepped in willingly, offering help with the complimentary HDL nail service. She was so gentle, professional, and her Chinese was fluent and clear. Truly above and beyond.
Beyond the exceptional service, I also noticed how the atmosphere at Bugis HDL has improved. It’s cleaner, brighter, and beautifully decorated, featuring fresh flower arrangements. A small touch that makes a big difference. It made the space feel even more welcoming and relaxing.
The energy here is just incredible. You can really tell that the staff are happy, and their happiness shows in the way they serve. This creates a ripple effect, and everyone dining here seemed to be having a great time.
To top it off, we were treated to the iconic Bian Lian face-changing performance, and not just by one performer. There were multiple artists interacting with diners and putting on an exciting show. It was so lively and entertaining. Truly a “wow” moment.
This was more than just a meal. It was an experience. Haidilao Bugis never fails to impress, and in my opinion, this is the best HDL outlet in Singapore. Great leadership, amazing staff, top-tier food, and unforgettable vibes.
We’ll definitely be back. Keep up the amazing work, team Bugis HDL.
Anthony Koh
5
Really enjoyed our meal at Haidilao. We had great service, fresh ingredients, and tasty chicken/pork/fish bone broths. The mala broth was flavorful with just the right kick. A busy and lively atmosphere added to the experience. Definitely coming back!
Lee Ah Si
5
We are impressed by the service provided by our server 李章春. We felt incredibly welcomed. 李章春 was knowledgeable about the menu, offering excellent recommendations and attentive. Our drinks were always refilled promptly, and our plates were cleared efficiently. 李章春 handled the customers with ease and a positive attitude. The entire team worked seamlessly, demonstrating a high level of professionalism and genuine hospitality. This level of service significantly enhanced our dining experience, and we left feeling very satisfied.