Couple Lab at Bugis Plus operates as a specialized lifestyle and relationship-focused retail destination within Singapore's vibrant Bugis entertainment district, located at 201 Victoria Street within the bustling Bugis Plus shopping complex. This unique establishment serves couples, individuals exploring relationships, and gift shoppers seeking products or services that enhance romantic connections and personal relationships. Located within Bugis Plus's diverse retail ecosystem that attracts young adults, entertainment seekers, and lifestyle-conscious consumers, Couple Lab contributes to the mall's reputation as a comprehensive destination that addresses various aspects of modern lifestyle needs, from fashion and dining to personal relationships and social connections.
The establishment likely specializes in products or services designed to enhance couple experiences, relationship building, or romantic gift-giving, operating within Singapore's growing market for lifestyle-focused retail that addresses personal relationships and social connections. This could include relationship-focused products, couple activities, romantic gifts, or specialized services that cater to Singapore's diverse population of young professionals, couples, and individuals seeking meaningful connections. Couple Lab operates within the broader trend of experiential retail that goes beyond traditional product sales to offer customers unique experiences, personalized services, or specialized expertise that addresses specific lifestyle needs and relationship goals.
Operating within Bugis Plus's accessible entertainment complex with excellent connectivity via Bugis MRT station and integration with the mall's comprehensive shopping, dining, and entertainment offerings, Couple Lab serves Singapore's relationship-focused community including couples seeking shared experiences, individuals exploring relationship products, and gift shoppers looking for unique romantic presents. The establishment benefits from Bugis Plus's position as a major destination for young adults and entertainment seekers, ensuring exposure to demographics most likely to appreciate relationship-focused retail concepts. Whether serving couples looking for shared experiences, individuals seeking relationship enhancement products, or gift purchasers requiring unique romantic items, Couple Lab continues to demonstrate how specialized lifestyle retailers can succeed by addressing specific consumer needs and life experiences that traditional retail may not adequately serve in Singapore's evolving retail landscape that increasingly values personalization and meaningful connections.
Terrible experience. When I first wanted to purchase a custom product, I checked with the employee to see if it could be used in contact with water. He assured me that it could, but neglected to inform me that the laser engraving cannot be rubbed while wet, as this can cause the image to distort.
When I later confronted the employee, he insisted he had mentioned it to me beforehand, even though my parents and I were present, and none of us recalled him ever mentioning this. He was unapologetic and did not even offer alternative solutions. Service was bad, and it felt suspiciously like he just wanted to make a quick buck and didn't care about the after-sales service.
Will never come back again.
Positive Reviews
Valerie
I ordered online, and they were very attentive to my needs. They even offered to send a free ring sizer to confirm our sizes. Amazing service!
Leon Goh
I purchased a bracelet. Ling guided me and was very helpful and polite. I hope her effort and excellent service will not go unnoticed.
Pavani
I ordered a customised bangle for my daughter online. The finishing and the engraving are very nice and up to my expectation, and my daughter really loved it.
Thank you so much for your quick response on the chat to my queries.
I will order again soon.
Troy Vetrivel
I recently had a customised cufflink made. The service was amazing, and the people were very helpful. I'm super happy with the end product; they captured all the instructions perfectly and were very easy to work with. They showed fine attention to detail and were very efficient.
Nur Amira Faizah
Online ordering process was smooth, fast, and efficient. Confirmations and updates were given via WhatsApp. Ling is polite and courteous. Received the rings in less than a week via delivery. Love the outcome of the rings! Thank you all.
Ryan Yeo
Ordered online, great service via WhatsApp from staff member Ling. A ring sizer was sent out two days later, and the engraving was completed the same day after I selected the size. The whole process, including shipping (by SmartPac), took less than a week.
I would recommend going to the outlet in person to see the products before buying online, because that helped a lot!
Zahra Binte Feisal
Lim helped me with engraving a bracelet! It was done so quickly! He was so helpful and kind. I'm super satisfied with the service and so excited to give the engraved bracelet to my man 🥰…
Ye Zi Yi
This was my first online order for a ring and pendant with engraving. Online ordering was easy and seamless. Customer service is great; they contacted me via WhatsApp to make sure the ring size I chose was correct. Most importantly, the item arrived quickly, in good condition, and was exactly what I wanted. Thank you Couple Lab.
Rahman Singh
It's by far one of the best experiences I've had when purchasing jewelry. The seller went the extra mile in assisting with sizing and took the time and effort to ensure that everything was in order. From the initial purchase to home delivery, the seller accommodated my requests as it was a surprise, and everything went more than smoothly. The quick turnaround and delivery are highly commendable. To those who are having second doubts, don't! Product quality is assured, and with such amazing service, you won't regret it!
Nasreen Majid
Ling did an excellent job with my ring purchase. Very happy and grateful.
Rochelle Poh
They kindly accepted engraving on rings we provided. The service was very polite and efficient; the engraving was ready within 45 minutes and nicely done. Highly recommended! Before all that, the WhatsApp enquiry was responsive and answered questions well.
Daniel Beh
I ordered a pair of couple rings online, and they were kind enough to WhatsApp me to find out how I measured my ring size and offered to send me their ring sizer just to be sure. The ring sizer came very quickly, and they were prompt to follow up on the size so they could fulfill my order as quickly as possible. Very attentive and personalised service, and I'm happy with the result. I finally received my rings, and they fit me perfectly. Thank you once again for a fantastic service!
Maybelle Low
Very good engraving service at Couple Lab, Bugis+ outlet. I'm also very pleased with Ms Barley who served me on 14 Apr 2024. She is friendly and patient. She also showed me previews of the fonts before she engraved on my bracelet. Prior to my visit, I had contacted customer service via WhatsApp and was served very promptly, receiving great customer service. Highly recommend Couple Lab for their engraving service. The result is beautiful, and I love it. Thank you very much.
Raf Lazarus
Friendly and amazing customer service. I used them for laser engravings on watches. The service was fast, and the engravings were completed quickly. Very happy to use them again in the future!
