Reviews for Virtualand

Zong Rui Khor

August 18, 2025

1

Terrible customer service, especially from the aunty. She only knows how to lock the Wangan machines, even though we never did anything wrong. And every time we ask her to unlock them, the aunty will always say, 'We don't take care. Don't come to this place. Go to Nex.'

Rio Teo

August 18, 2025

1

Terrible customer service. The worker there didn't care at all; he just left me when I asked him. He screamed at me, saying 'WHAT' loudly, and he was saying something in Chinese which I couldn't understand. I felt he discriminated against me, and I feel very sad. So I asked another person; he was also not very good. He didn't tell me where the Initial D was. So I asked yet another person, and he said it's on the 5th floor. This place is terrible. The staff there is terrible. I want to give 0 stars, but I can't.

Wong Evonne

August 18, 2025

1

Instructions at the self-top-up weren't clear, and the arcade was dark as hell. The Bean Card is exclusive to each outlet. I topped up $10, but it wasn't credited to my card (Nex). I was told that the credit had been unknowingly claimed by someone who had already left the outlet, and I was refused a refund. What kind of customer management is this? No solutions offered. I would not go to any Virtualand outlet ever again, and I will strongly discourage anyone who intends to spend their time here.

Dee Kai

August 18, 2025

1

Horrible customer service and arrogant female staff. Whenever I shifted to any gear on any Wangan Maximum Tune machines, there was always a click/sound when shifting the gearbox. The female staff would always complain that I was slamming/damaging the gearbox and prohibited me from playing the Wangan machines every time I visited the arcade. They did this by making the card reader unavailable and plainly shouting at me just for sitting at the machine and not playing. Even though I made it clear to them that I would pay the compensation fee of $750 in the event that I broke the gearbox or steering wheel, why then is there a notice on the machine stating we have to pay the compensation fee when you are constantly not letting people play your Wangan machine? It's simple: we break, we pay. I do NOT RECOMMEND anyone who wants to play WMMT at this arcade, or who expects the female staff to constantly stare at them or shout at them just for simply shifting the gear "loudly." They also target specific people who play the arcade games. Stay away from this arcade until they fire both female staff. Even if I were to put a review here, the management has done little to no effort to remove the arrogant staff from this store in Bugis and allegedly "warned" them after countless bad reviews of this place. But I am putting this here to warn fellow people who are planning to come here. I repeat this one last time: do NOT come here. I will be writing a complaint to the management via email as well.

Alan Yong

August 18, 2025

1

I am a hardcore gamer from the 90s to 2010 and beyond. Formerly, the retro arcade was the best. It had all kinds of fighting games. Now, it totally cannot make it! Do not come here!