Ho Jolene
Horrible service. The sales assistant's attitude at the start was very rash and hasty, as if she wanted us to quickly buy and get out. When we decided to buy the Karissa business bag, the sales assistant sprayed WD-40 (oil-based) onto the zippers without telling us and stained the bag (cloth material). The bag was a solid color, so the stain was very obvious. We were unable to clean it off with wet wipes, so we asked her if it could be cleaned off with some equipment in the shop. However, she proceeded to say, "It's like that! No need to clean it. Everyone sprays it like this; it will just wash off." She refused to give us a new bag from stock. I didn't take a photo, but the stains were quite blotchy, and oil-based stains are very difficult to remove with water. She insisted that we take the bag with the stains, further asserting that it could be washed off easily. Luckily, we hadn't paid and decided to leave.