Tan Kelvin
Terrible experience. When I first wanted to purchase a custom product, I checked with the employee to see if it could be used in contact with water. He assured me that it could, but neglected to inform me that the laser engraving cannot be rubbed while wet, as this can cause the image to distort. When I later confronted the employee, he insisted he had mentioned it to me beforehand, even though my parents and I were present, and none of us recalled him ever mentioning this. He was unapologetic and did not even offer alternative solutions. Service was bad, and it felt suspiciously like he just wanted to make a quick buck and didn't care about the after-sales service. Will never come back again.