Senior Guest Services Executive

Duties

• Assists guests with check in and check out, attend to guests’ enquiries, feedback and complaints, ensure guests satisfaction by providing high quality services, and supervise and assist juniors in work operations.
• Ensures that guests' stay at the hotel are memorable
• Assists Duty Managers to resolve issue while they’re not available.
• Manages and motivates front-office teams in order to provide high quality services to guests.
• Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures.
• Helps the department meet its targets.
• Increases revenue through his/her sales efforts and by managing rooms’ revenue effectively (Revenue Management).

Requirements

• Opera system knowledge
• Diploma holder (preferably Hospitality Management)
• Minimum 3 years of hotel front office working experiences preferred. Candidates with no related experience will also be considered as on- the-job training will be provided
• Able to speak and understand English
• Independent and able to work under pressure
• Work on weekends and Public Holidays