Assistant Duty Manager

JOB RESPONSIBILITIES

- To be a proactive thinker and assist with new employee orientation and training.

- Ensure that all Front Desk personnel are advised and trained on all changes in policies and procedures.

- Continuously monitor, study and evaluate operations, policy and procedures of Front Desk; and propose necessary improvements to the Front Office Manager.

- Plan, prepare and conduct, to be able to react fast to problems, and to make sound management decisions.

- Ensure all outstanding and pending issues are settled timely.

- To ensure that all keys and folders for daily arrivals are prepared by the Front Office Assistant.

- To ensure that the Front office, lobby area is kept clean at all times.

- To be well informed of hotel facilities and be able to answer all inquiries.

- To handle complaints or incidents/accidents occurring in the hotel when necessary.

- To respond to emergency calls, fire alarm, power failure, computer and medical attention and coordinate with respective Departments and contacts.

- To conduct daily Front Office briefing.

- To spot check special set-ups for late VIP guests’ arrival, ensuring that they adhere to the required standard.

- To ensure that Energy conservation is exercised in all areas at all times.

- Supervise all Front Desk Assistants assigned to his/her shift and ensure that all tasks are performed and completed.

- Assist with check in, information requests, check out and other services required by the guests to ensure their comfort and satisfaction.

- Authorise the acceptance of cash advance, rebates, paid out, refunds base on the established procedures.

- Responsible for the orderly and clutter - free appearance of the Front Desk personnel; ensure that all Front Desk personnel are well groomed and in proper uniform.

- Ensure that manual key, guest card key, and guest room security procedures are followed.

- Ensure that all telephone calls are handled promptly within three rings.

- Maintain safety by adhering to safety policies, and be responsible to report accidents immediately.

- Deal with the public professionally and courteously.

- Ability to communicate with all managers and supervisors and fellow associates.

JOB REQUIREMENTS

• Min 3 to 5 years of Front Office experience
• Good communication skills
• A service-focused personality is essential
• Prior working experience with Opera or related system.
• Strong interpersonal and problem-solving abilities
• Diploma in Hospitality Management or equivalent